Customer Service

Thank you for visiting our Thomas Bates website. We hope you have found what you were looking for, and that you are satisfied with your purchase. If not, please contact us and we will do whatever we can to try to meet your needs. Please contact info@thomasbates.com anytime or call us at 800-929-5859 between 9:00am and 4:00pm EST Monday-Friday.

ORDERS & SHIPPING

Unless otherwise noted, we will work to ship your order within 2-3 business days. We use USPS for most ground shipments. Please contact us directly if expedited shipping is needed.

ORDER STATUS

We will advise you of the tracking information for your order within 1 business day of it being shipped.

RETURNS

If you need to return your purchase for any reason, please contact us for an RMA so that we can best process your return or exchange.

• If we have made a mistake on your order, please let us know and we will send you a return label at no charge.
• If you simply change your mind, we will credit you for the cost of the product (not including shipping) as soon as it is returned to us. Please send your return to P.O. Box 468, Greenland NH 03840.

CONTACT US

Our customer service representatives are available from 8 am to 4 pm EST, Monday – Friday at 800-929-5859 or email us anytime at info@thomasbates.com