Customer Service

Thank you for visiting our brand new Thomas Bates website. We hope you have found what you were looking for, and that you are satisfied with your purchase. If not, please contact us and we will do whatever we can to try to meet your needs. Please contact us at info@thomasbates.com anytime, or call us at 800-929-5859 between 9:00 am and 4:00 pm EST Monday-Friday. For international callers, please dial 603-430-0050.

Order by December 15 for Economy delivery by Christmas, or December 19 for Express Delivery.

ORDERS & SHIPPING

Unless otherwise noted, we will ship your order within 2-3 business days. We have 3 shipping options to choose from, depending on how soon you would like to receive your order:

US ADDRESS

  • Economy: $5.95  |  7-10 days
  • Standard: $12.95  |  4-6 days
  • Express/2-Day Air: $24.95  |  3-5 days

CANADA OR MEXICO

  • USPS International Priority: $21.95  |  7-14 days

ORDER STATUS

We will advise you of the tracking information for your order within 24 hours of it being shipped.

RETURNS

  • If you need to return your purchase for any reason, simply return it to us for an exchange or refund.
  • If we have made a mistake on your order, please return it to us for replacement or exchange. Include a copy of the original packing list indicating your preference for replacement, exchange or credit. We will refund you up to $5.95 in return shipping charges.
  • If you change your mind or find you are not happy with the product, we will credit you for the cost of the product (not including shipping) as soon as it is returned to us.

CONTACT US

Our customer service representatives are available from 8 am to 4 pm EST, Monday – Friday.
Email us at: info@thomasbates.com, or call us at 1-800-929-5859